Support

FAQ

Ordering

How do I place an order?

Payments

What are the payment methods accepted on the Powermatic website?

Shipping

What carriers/couriers does Powermatic use to deliver my product?

Warranty

What is the warranty I get on my product when I purchase a Powermatic product?

How do I claim my warranty?

Returns

How do I return a Powermatic product?

Powermatic Authorized Dealers

Do you have a Powermatic authorized dealer in my country/city?

Power Q&A

Electrical Questions and Answers

What is Power Quality?

What are the symptoms of dirty power?

Why Power Protection?

What is Over Voltage?

What is BrownOut/Under Voltage?

What are drop outs and line interruptions?

What is Harmonics?

What is Noise?

What is Voltage Sag?

What is Powermatic?

What are the differences between Powermatic and other surge protectors?

What are the differences between Powermatic and stabilizers?

Troubleshooting

At Home & Office

Powermatic is not working and all LED lights are off

Powermatic has green LED but equipment connected is not working

Powermatic has all LEDs lighted up but is not working when connected to the equipment

Light shifted from green LED to yellow/red LED at the time of connecting the equipment

Only the red LED is lit up

The equipment connected to Powermatic takes a long time to gain power

CU and P20 wires are connected properly to the plug but it is not operational

Delay time of Powermatic P20 series varies

Other problems

3-Phase Protection

Powermatic is not working and all LED lights are off

Powermatic has green LED but the equipment connected is not woking

Powermatic has all LEDs lighted up but is not working when connected to the equipment

Light shifted from green to yellow/red LED at the time of connecting the equipment

Only the red LED is lit up

The equipment connected to Powermatic takes a long time to gain power

Keeping Powermatic safe and clean

Other problems